1. Introduction

HostViber provides web hosting, WordPress hosting, reseller hosting, cloud hosting, VPS, dedicated servers, domains, email services, SSL certificates, and related services. By ordering, accessing, or using any HostViber service, you agree to these Terms and Conditions.

If you do not agree with these terms, please do not purchase or use our services.

2. Service Usage and Acceptable Use

You agree to use HostViber services only for lawful purposes. You must not use our network, servers, or services for activities that may harm HostViber, other customers, third parties, or the public internet.

Prohibited activities include:

• Hosting or distributing malware, phishing pages, scam websites, or fraudulent content.
• Sending spam, unsolicited bulk email, or abusive messages.
• Running attacks, port scanning, botnets, brute-force tools, or network abuse.
• Hosting copyrighted content without permission.
• Using services for illegal, abusive, or harmful activities.
• Interfering with the stability, security, or performance of HostViber systems.

3. Email and Anti-Spam Policy

HostViber maintains a strict policy against spam, phishing, email spoofing, and other forms of abusive or unsolicited electronic communication. Customers must not use any HostViber service, directly or indirectly, to send, facilitate, or support unsolicited bulk email, unsolicited commercial email, deceptive messages, phishing emails, or any communication that violates applicable laws, regulations, or accepted industry standards.

Customers are fully responsible for all email transmitted through or connected with their services, including email sent from their:

• Servers and assigned IP addresses.
• Hosting accounts and websites.
• Email accounts and mailing lists.
• Applications, scripts, plugins, and contact forms.
• Employees, users, customers, agents, and other third parties granted access to the service.

Customers must maintain appropriate security measures to prevent unauthorized use of their services. This includes securing email accounts, regularly updating applications and scripts, using strong passwords, monitoring outgoing email, and promptly resolving any compromise or vulnerability.

A claim that a server, website, mailbox, script, or application was compromised does not remove the customer’s responsibility for the resulting activity. The customer must immediately stop the activity, identify and remove its source, secure the affected service, and take appropriate measures to prevent recurrence.

The following activities are strictly prohibited:

• Sending unsolicited bulk or commercial email.
• Sending phishing, fraudulent, misleading, or deceptive messages.
• Spoofing or falsifying sender identities, email headers, or recipient information.
• Using purchased, rented, harvested, scraped, or unverified mailing lists.
• Sending email to recipients who have not expressly consented to receive it.
• Using misleading subject lines, sender names, domains, or reply addresses.
• Operating mail-bombing, email flooding, or similar abusive activities.
• Hosting websites, links, files, or content promoted through spam or phishing messages.
• Using another provider or third-party network to send spam that advertises or links to content hosted on HostViber.
• Continuing to contact recipients after they have unsubscribed or withdrawn their consent.
• Using compromised accounts, websites, scripts, or servers to distribute abusive email.
• Engaging in any activity that could cause an IP address, domain, or HostViber network to be blocklisted or damage the reputation of HostViber or its upstream providers.

Customers operating newsletters or mailing lists must ensure that every recipient has knowingly and expressly agreed to receive the messages. Mailing-list operators must:

• Use a confirmed or double opt-in subscription process where appropriate.
• Maintain verifiable records of each recipient’s consent.
• Clearly identify the sender in every message.
• Include a valid contact address and a functional unsubscribe mechanism.
• Honour unsubscribe requests promptly.
• Avoid sending messages to invalid, inactive, purchased, or third-party addresses.

HostViber may request evidence of recipient consent at any time. Failure to provide satisfactory evidence may result in the messages being treated as unsolicited email.

When HostViber receives an email-abuse complaint, the complaint may be forwarded to the customer responsible for the affected service. The customer must respond within the deadline stated in the notice and provide:

1. An explanation of how the reported activity occurred.
2. Confirmation that the activity has been stopped.
3. Details of the corrective action taken.
4. Measures implemented to prevent recurrence.
5. Relevant logs or evidence of recipient consent, where requested.

Failure to respond, providing false or incomplete information, or failing to take adequate corrective action may be treated as non-cooperation with an abuse investigation.

HostViber reserves the right to take any action reasonably necessary to protect its network, IP reputation, upstream providers, and other customers. Depending on the nature, severity, and frequency of the violation, such action may include:

• Blocking or restricting outbound email ports.
• Disabling an email account, website, script, or application.
• Removing or null-routing an affected IP address.
• Temporarily suspending the service.
• Requiring additional verification or security measures.
• Permanently terminating the affected service or customer account.
• Restricting the customer from placing future orders.
• Reporting suspected unlawful activity to the relevant service provider or competent authority where required.

HostViber may suspend a service immediately and without prior notice where spam, phishing, fraud, malware, or other serious abuse is detected, or where continued operation could damage network security or reputation.

Repeated violations, deliberate spam, phishing, fraudulent activity, or failure to cooperate with an abuse investigation may result in permanent termination without refund, to the extent permitted by the applicable Terms of Service.

Customers remain responsible for all activity originating from their services and for ensuring continuous compliance with this Email and Anti-Spam Policy.

4. Managed Services and Customer Responsibilities

Some services may include managed support, while others are customer-managed. The exact support level depends on the service purchased.

Customers are responsible for:

• Keeping website software, plugins, themes, and scripts updated.
• Using strong passwords and protecting login details.
• Maintaining their own independent backups.
• Ensuring their website content and business activity are lawful.
• Reviewing service specifications before placing an order.

6. Billing, Renewal, and Suspension

Services are billed according to the selected billing cycle. Customers are responsible for paying invoices before the due date to avoid service interruption.

• Unpaid services may be suspended after the invoice due date.
• Continued non-payment may lead to service termination and data removal.
• Renewal prices may differ from promotional first-term prices.
• Customers should cancel services they no longer wish to renew before the renewal date.

7. Backups

HostViber may provide backups on selected hosting services, but backups are not guaranteed unless explicitly included in the service plan. Customers should always maintain independent copies of important website files, databases, emails, and business data.

HostViber is not responsible for data loss caused by customer error, software issues, account compromise, suspension, termination, or events outside our control.

8. Account Security

Customers are responsible for keeping account credentials secure. This includes WHMCS login details, cPanel or control panel passwords, email passwords, SSH keys, API keys, and billing access.

• Use strong, unique passwords.
• Enable two-factor authentication where available.
• Do not share login details with unauthorized users.
• Notify HostViber immediately if you suspect unauthorized access.

9. Fair Usage Policy

Hosting services are designed for normal website and application usage. Any account using excessive CPU, memory, disk I/O, email volume, network resources, or other shared resources may be limited, optimized, upgraded, or suspended to protect server stability.

Unlimited or unmetered features, where offered, are subject to fair usage and must not be used for storage abuse, backups, file mirrors, mass mailing, or activities unrelated to a normal hosted website.

10. Refusal, Suspension, and Termination

HostViber reserves the right to refuse, suspend, or terminate services when necessary to protect our customers, infrastructure, business, network reputation, or legal position.

Services may be suspended or terminated for non-payment, fraud, abuse, spam, illegal content, security threats, resource abuse, or violation of these terms.

11. Data Protection and Privacy

HostViber processes customer information to provide services, manage billing, prevent fraud, deliver support, and comply with legal obligations. For more information, please review our Privacy Policy.

View Privacy Policy

12. Disclaimer and Warranties

HostViber services are provided on an "as is" and "as available" basis. While we work to provide reliable hosting and support, we do not guarantee that services will be uninterrupted, error-free, or suitable for every specific business requirement.

To the maximum extent permitted by law, HostViber is not liable for indirect losses, loss of profit, loss of revenue, loss of business, loss of data, or damages resulting from service interruption, customer error, third-party failure, or events outside our reasonable control.