1. Overview

HostViber respects your privacy. We only collect and use personal information where it is necessary to provide services, manage customer accounts, process payments, deliver support, improve our website, prevent fraud, and meet legal obligations.

This policy explains our use of your information. Optional analytics is controlled by your cookie choice; using our services or accepting service terms does not turn optional analytics on.

2. Information We Collect

We may collect the following types of information when you visit our website, create an account, place an order, contact support, or use our services:

• Name, company name, billing address, email address, and phone number.
• Account login details and client area activity.
• Order details, service history, invoices, and billing records.
• Domain registration information where applicable.
• Support tickets, chat messages, emails, and communication history.
• IP address, browser type, device information, referral source, and website usage data.
• Server logs, abuse reports, security events, and service usage information.

3. How We Use Your Information

HostViber uses personal information to operate our business and provide reliable hosting services.

• To create and manage your customer account.
• To process orders, renewals, invoices, refunds, and payments.
• To provision hosting, domains, VPS, dedicated servers, SSL, and related services.
• To provide customer support and respond to service requests.
• To send service notices, renewal reminders, security alerts, and account updates.
• To detect fraud, prevent abuse, protect our network, and improve service security.
• To comply with legal, tax, accounting, regulatory, and contractual requirements.

5. Payments and Billing

HostViber may use third-party payment processors such as PayPal, card processors, cryptocurrency payment providers, or other billing partners. We do not store full card details on our servers.

Payment providers may process your payment information according to their own privacy policies and security rules.

6. Support and Communication

When you contact HostViber support, we may collect and store information needed to investigate and resolve your request. This may include account details, service details, screenshots, logs, error messages, and communication history.

We may contact you about active services, security matters, abuse reports, unpaid invoices, renewal notices, or important account updates.

7. Cookies and Google Analytics

Essential cookies support login, security, shopping carts and the client area. These are needed to provide the services you request.

With your permission through our cookie banner, we use Google Analytics to understand visits, website performance and purchases. Choose Accept All to allow this, or Essential Only to continue without Google Analytics. Your choice does not affect ordering or hosting services.

Analytics may include browser and session identifiers, pages visited, referral source, device information and interactions. For purchase measurement, we send an internal order identifier, order value, tax, currency and a general hosting-order item to Google Analytics. These identifiers are pseudonymous; they are not a guarantee of anonymity.

For eligible orders placed while analytics is accepted, our server may report the purchase after payment completes, including when you have left the website. The purchase event links the paid order to the browser and session identifiers captured at checkout. We do not include customer names, email addresses, billing addresses, domain names or payment-card details in these server purchase events.

You can change your choice at any time using Cookie settings in the website footer. The choice is stored in a first-party cookie for up to six months. Rejecting analytics stops future browser collection and prevents new orders from entering server purchase tracking. Contact support if you want to withdraw permission for an order already awaiting payment or make a request about data already collected.

Google processes Analytics information under its applicable terms and privacy information, and processing may take place outside your country. See Google's Privacy Policy and how Google uses information from partner sites. Retention of Analytics data follows our Google Analytics property settings; contact us for details or a privacy request.

Browser settings can also control cookies. Blocking essential cookies may prevent account or checkout functions from working.

8. When We Share Information

We do not sell your personal information. We may share information only where necessary to provide services, comply with legal requirements, protect our business, or work with trusted service providers.

• Payment processors for billing and payment handling.
• Google Analytics for website and paid-order measurement when you accept analytics.
• Domain registries and registrars for domain registration and management.
• Datacenter, infrastructure, software, and security providers.
• Fraud prevention, abuse monitoring, and compliance partners.
• Legal, tax, regulatory, or law enforcement authorities where required.

9. Data Retention

We keep personal information only for as long as needed for the purpose it was collected, including service delivery, billing, legal compliance, dispute handling, fraud prevention, tax records, and account management.

Some records may need to be kept after account closure where required by law, accounting rules, fraud prevention needs, abuse investigations, or legitimate business purposes.

10. Data Security

HostViber uses reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

• Secure account access controls.
• SSL encryption where applicable.
• Server and network monitoring.
• Fraud and abuse prevention checks.
• Restricted access to customer information by authorised personnel only.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights over your personal information.

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of personal information where legally possible.
• Object to or restrict certain types of processing.
• Request a copy of your personal data in a portable format where applicable.
• Withdraw consent where processing is based on consent.

Some requests may be limited where we must keep records for legal, billing, fraud prevention, security, or contractual reasons.